Refund policy
Dear customer,
We hope you always find our products as per your expectations, and you may never need to check our Return and Replacement Policy. However, in the extreme case that you do need to return or exchange, here is our policy.
DOMESTIC ORDERS
- You can place your Return/Exchange request at our Return & Refund Order or write to us at care@needapparels.com
- Orders can be returned and exchanged within 3 days of order delivery.
- Exchange and Replacement can only be done for sizes, wrong, and defective products. If the selected size is not available, we will process the refund.
- Return/Refunds are accepted only for product quality issues, wrong product, missing items, and unavailability of the required size.
- A product Opening Video is a must for missing or damaged product complaints.
- Replacement/ Return will be accepted only if the product is unused and the tags are intact. Our team might request further information/images to evaluate your Return Request.
- To avoid the hassle of Return and Exchange, please consult our size chart on each product page to choose the correct fit.
- For Returns/Refund on Prepaid and Cod orders there will be deduction of INR 99 for inventory handling and shipping cost which will be deducted from the original amount been paid.
- Refunds for prepaid orders will initiate once the product reaches our warehouse, and the adjusted amount will be directly credited to the source account within 7 – 10 working days. COD orders/Pay on Delivery orders will be refunded in the form of a COUPON CODE ONLY. Coupon codes have a validity of 1 (One) month
- Products purchased with the abovementioned COUPON CODE generated for COD customers are not eligible for refund/return. Exchange orders (orders which have been exchanged once against original order) are not eligible for exchange, return or refund
- All Orders wherein FREE Products are included with the order and Clearance Sales orders are not eligible for Refund or Exchange. In case of Discounts are applied during the order, the discount value will also be adjusted in the refund; rest assured.
INTERNATIONAL ORDERS
- Unfortunately, Returns, Replacements, and Refunds are not possible for International Orders. We urge you to check our Size Chart on each product page while ordering.
- In case you have received a wrong, smaller size, or damaged product, we request you to write to us at care@needapparels.com within 48 hours of delivery, along with a photograph/video of the product (size, damaged, missing, or wrong product). Our team shall get in touch with you and assist you with the refund or replacement, whichever is applicable.
NOTE: A product Opening Video is a must for missing or damaged product complaints.
In case of a refund, the amount will be initiated to the original account, which will be credited within 10 – 15 working days.
